Return & Refund Policy

At Adrenaline Engineering, we stand behind the products and services we provide. Due to the specialized and often custom nature of our work, return eligibility depends on the product or service purchased.

Standard Stocked Products

Unused, uninstalled, and unmodified standard stocked products may be returned within 30 days of delivery with prior authorization from Adrenaline Engineering.

Products must be in their original condition and packaging, with all included components.

Customers are responsible for return shipping costs unless the return results from an error by Adrenaline Engineering or a defective product.

Original shipping charges are nonrefundable unless required by law or the return is due to our error.

Custom, Modified, and Special-Order Products

The following items are considered final sale and are not eligible for returns or refunds due to a change of mind, incorrect customer selection, or dissatisfaction unrelated to a defect or our failure to provide the agreed product or service:

• Custom-manufactured or made-to-order components

• Suspension components that have been revalved, modified, or configured to customer specifications

• Products with customer-specific settings or modifications

• Special-order parts sourced specifically for a customer, when identified as nonreturnable before purchase

• Custom engineering, tuning, testing, and other completed services

AE Fork Compression Control

Standard, unused, and unmodified Compression Control products may be eligible for return under our standard stocked-product policy.

Compression Control products that have been modified, installed, or configured specifically for a customer are final sale, except where required by law or where the product is defective or does not conform to the agreed specifications.

Please confirm motorcycle and fork compatibility with Adrenaline Engineering before installation.

Damaged, Defective, or Incorrect Products

Please contact us promptly if an item arrives damaged, is defective, or is not what you ordered.

We will review the issue and provide an appropriate repair, replacement, refund, or other remedy as required by applicable law.

These provisions do not limit any rights or remedies available under applicable consumer protection laws.

Return Authorization

All returns require authorization before shipping.

To request a return, contact:

lindsey@adrenalineengineering.com

Include your order number, the product purchased, and the reason for your request.

Do not send items back without prior authorization.

Refund Processing

Approved refunds will be issued to the original payment method after we receive and inspect the returned product.

Bank and payment processing times may vary.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

Standard orders may be canceled before shipment when fulfillment has not begun. Custom or special-order purchases may not be cancelable once work, modification, manufacturing, or supplier ordering has begun, subject to applicable law and the terms disclosed at purchase.